Samsung Electronics Careers – Apply Now for Customer Service Jobs

Samsung Electronics Careers – Samsung Electronics Jobs in Dubai, UAE. Check Samsung Electronics Job Vacancies in Dubai. Latest UAE Jobs 2021. Current Samsung Electronics Dubai Job Opening.

There is a great opportunity for young people looking for Samsung Electronics Jobs in Dubai. ABC company is going to do a new recruitment at Samsung Electronics Careers Website. All the candidates who want to do Jobs in Dubai Samsung Electronics can avail this opportunity. Information about the qualifications required to be admitted to this Samsung Electronics Company is given below. All applicants are requested to apply only after carefully reading the essential qualifications of Samsung Electronics Jobs before applying.


Samsung Electronics Jobs in Dubai | Apply Online on Official Samsung Electronics Careers Page

Samsung Electronics UAE Jobs 2021:- Samsung Electronics company has recently sought applications for the post of Customer Service. Candidates who have metric pass certificate and passport can apply for this post. Samsung Electronics company is giving very good salary for the post of Customer Service (on Average AED 5,000.00/- Per Month). You can see the complete information about this recruitment of Samsung Electronics Company on the website of Samsung Electronics Company. The location of this Samsung Electronics Job vacancies is Dubai. So you can apply for this Samsung Electronics Jobs in Dubai.

Samsung Electronics Jobs Description Given at Samsung Electronics Careers Portal

Organization Name Samsung Electronics UAE
Name of Required Post Customer Service
Job Types Jobs in Dubai
Salary AED 5,000.00/- Per Month

Full Details of Samsung Electronics Dubai Jobs 2021

As part of the Customer Services team, your role will support the mobile phone service business by providing technical support and training to authorized service partners.

You will responsible to ensure that the service partners would carry out the required repair activities in line with Samsung guidelines.

The main objective of this role is to support the repair team in ensuring excellent service is provided to Samsung customers

Rôle et Responsabilités

  • Manage Key Performance Indicators: Customer Repeated Repair Rate, 1hr, Long-term Pending, Samsung Net Promoter Score, Engineer evaluation.

  • Training: Schedule & execute trainings (Online, Onsite, Local & Contact Centre) by providing technical hardware and software training on new products, and technology used in mobile phones.

  • Technical support: Resolve technical issues related to repair skill of service center personnel.

  • Monitoring quality issues: Identifying risk of new launches and field related issues, and coordinating with respective factory / Global Business Management for solutions.

  • Galaxy Consultant mgmt: Manage the Galaxy Consultant at Quick Repair Shop locations and ensure the appropriate service operations are carried out.

Key Responsibilities:

  • On time support: Provide solution to technical queries raised by service Center technicians.

  • Coordinate with CS Team in HQ-GBM for issues related to service contents, technical issues, technical training or service policies.

Schedule Trainings to Samsung authorised service partners across GCC:

  • Onsite / Online / Contact center training

  • New model training / Poor performing engineers

  • Conduct technical inspection of new Service center:

  • Evaluate service infrastructure, tools & technician efficiency.

  • Investigate and share findings with opinions about PL cases.

    Monitor and manage quality issues [Weekly]

    Conducting Technical contest for Service Center technicians

    Additional:

    Managing Galaxy Consultants

  • Manage attendance and tickets of Galaxy Consultants

  • Weekly meeting with GCs to share performance and discuss issues

  • Execute monthly training (new model / technology / CMI / Soft skills)

  • Monthly and Quarterly evaluation of GCs

  • Creating a rapport among technicians, GCs and Store in-charge

  • QRS Location & SMART Kiosks management

  • Ensuring cleanness and tidiness of QRS locations

  • Schedule visits to QRS location to follow up on arrangement

  • Managing SMART Academy

  • Reviewing SMART academy plan and materials

  • Expanding SMART Academy to include it GC workshop.

  • Identifying new locations to conduct SMART Academy

Skills and Qualifications

Bachelors Degree – Engineering (Electrical/Electronic)

3+ Years in a similar role.

How to Submit Application at Samsung Electronics Careers Website

Candidates wishing to Jobs in Dubai Samsung Electronics can fill their application form in the following steps. You can fill your form by following the information given below.

  • First of all, you have to visit the official website of Samsung Electronics. After this, you will see the option of Samsung Electronics Careers in the right sidebar of the official website, click on it.
  • In front of you, the links of all the Samsung Electronics Dubai Jobs.
  • Now you have to click on the link of in Samsung Electronics -Profile– Jobs.
  • As soon as you click on this link, all the details of filling in the application form will be opened in front of you.
  • Now you have to fill all the details carefully.
  • After filling all the details, you have to click on the application button given below.
  • Your Samsung Electronics Dubai Job Vacancy application form has been completed.
  • You can keep a copy of it in your future.

Apply Online at Samsung Electronics Career Website

Disclaimer:→ All applicants are requested to apply only after carefully reading the essential qualifications of Samsung Electronics Jobs before applying. Qatargovernmentjobs.com will not responsible for any mistake or error.

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