RTA Jobs 2022 – Apply for Latest Jobs in RTA Careers Portal

RTA Careers – RTA Jobs in Dubai, UAE. Check RTA Job Vacancies in Dubai. Latest UAE Jobs 2022. Current RTA Dubai Job Opening Jobs in UAE/United Arab Emirates.

There is a great opportunity for young people looking for RTA Jobs in Dubai. RTA company is going to do a new recruitment at RTA Careers Website. All the candidates who want to do Jobs in Dubai RTA can avail this opportunity. Information about the qualifications required to be admitted to this RTA Company is given below. All applicants are requested to apply only after carefully reading the essential qualifications of RTA Jobs before applying.

RTA Jobs in Dubai | Apply Online on Official RTA Careers Page

RTA UAE Jobs 2022:- RTA company has recently sought applications for the post of Manager – Customer Care Strategy. Candidates who have metric pass certificate and passport can apply for this post. RTA company is giving very good salary for the post of Manager – Customer Care Strategy (on Average AED 20001.00-30000.00). You can see the complete information about this recruitment of RTA Company on the website of RTA Company. The location of this RTA Job vacancies is Dubai. So you can apply for this RTA Jobs in Dubai.

RTA Jobs Description Given at RTA Careers Portal

Organization Name RTA UAE
Name of Required Post Manager – Customer Care Strategy
Job Types Jobs in Dubai
Salary AED 20001.00-30000.00

Full Details of RTA Dubai Jobs 2022

Job Title: Manager – Customer Care Strategy  (21000334)


  • Ensure implementing the knowledge system and managing the lesson learned from the customer interaction with RTA.
  • Analyze Customer Relation Management (CRM) reports, and data entry interfaces on regular basis with RTA systems including customer needs tool and recommend changes/updates to interface, when necessary for more efficient reporting and data analysis
  • Review and update classification of customers accordingly to the main services provided by RTA in line with Framework for Integrated Customer Insights (FICI) segmentation and service redesign project.
  • Prepare annual Section budget for the Customer Services Department Director’s approval and ensure budget costs are not exceeded.
  • Escalate to the Top management issues being raised by customers to take the right decision about developing the RTA business.
  • Identify the needs of each segment of customers at agency level for the service provided by RTA through FICI tool and the master data management and its analytics tool.
  • Conduct corporate councils with stakeholders within and outside the RTA (RTA Agencies and Departments, Dubai Model, Other Government Entities, Corporate Organizations, Universities etc.) for obtaining customer insights.
  • Ensure section staff provides best in class customer service in dealing and interacting with public and customer.
  • Manage award session for customers, best agency in cooperation with Marketing and corporate Communication department.
  • Report performance metrics for all case types within CRM and meet agencies on a monthly basis to review performance and validate action plans to address the same.
  • Periodic reporting’s and recommendations to agencies and stakeholders on customer feedback results and channel migration recommendations
  • Prepare and plan the annual budget for the department, and mechanism for implementation, monitoring, evaluation, and submit to the Director for review and approval.
  • Analyze the work methods, indicators and sections practices in the department and reporting development and improvement opportunities.
  • Conduct annual review and update of RTA methodology for complaints and suggestions.
  • Ensure implementation of policies and procedures of customer needs assessment in entire RTA organization
  • Ensure and control the achievement of high score on customer service KPIs and manage the action plan to improve the performance.
  • Perform other related duties as assigned
  • Ensure implementation of work plan derived for each agency against customer needs reports
  • Conduct brainstorming sessions, interviews and surveys to determine the needs of customer and reporting of the same.
  • Manage CRM case follow up and closure for CASS and CTSS sector cases.
  • Review all studies and feedbacks from customers through all channels of communication within RTA and determine customer needs. Prioritize those needs and have action plan in place for the same with follow up mechanism to track the performance and impact.
  • Ensure implementation of projects and initiatives with quality by using strong communication, organization, and project management skills to ensure timely implementation.
  • Prepare and implement annual marketing plan for customer awareness and education based on customer feedback and CRM analysis.
  • Ensure innovation strategy is implemented in the section and staff are encouraged to provide out of the box ideas for improvement.
  • Manage the performance management system and ensure form completion in all aspects including remarks, identification of training and development needs of staff.
  • Implement and ensure smooth operation of the Customer Insights Channels (descriptive, operational, diagnostic and predictive) and share prioritized Customer needs with RTA Agency / Department Management and Higher Services Committe



  • Bachelor’s degree in business administration from a recognized university.


  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
  • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Computer-literate performer with extensive software proficiency covering wide variety of applications
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple

concurrent projects.

  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Demonstrate excellent knowledge of customer relation, administration management, practices, regulations, functions, systems and procedures.
  • 7 years of experience in a related field.
  • Field experience in developing policies and procedures, good understanding of Excellence standards, strong

organizational skills, project management, negotiation, and auditing skills.

  • Exceptional listener and communicator who effectively conveys information verbally and in writing.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues.
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining

complex work processes

Job Category: Administration
Employer: Roads and Transport Authority
Department: Customer Happiness
Educational-level: Bachelor
Required Nationality: UAE Only
Monthly Salary: Unspecified
Schedule-Time: Full time
Job Posting:
Unposting Date:

How to Submit Application at RTA Careers Website

Candidates wishing to Jobs in Dubai RTA can fill their application form in the following steps. You can fill your form by following the information given below.

  • First of all, you have to visit the official website of RTA. After this, you will see the option of RTA Careers in the right sidebar of the official website, click on it.
  • In front of you, the links of all the RTA Dubai Jobs.
  • Now you have to click on the link of in RTA -Profile– Jobs.
  • As soon as you click on this link, all the details of filling in the application form will be opened in front of you.
  • Now you have to fill all the details carefully.
  • After filling all the details, you have to click on the application button given below.
  • Your RTA Dubai Job Vacancy application form has been completed.
  • You can keep a copy of it in your future.

Apply Online at RTA Career Website

Disclaimer:→ All applicants are requested to apply only after carefully reading the essential qualifications of RTA Jobs before applying. Qatargovernmentjobs.com will not responsible for any mistake or error.

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