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Role location: ON-SITE (customer premises) in Abu Dhabi

The SOAR Professional Services Consultant works with clients and partners onsite on engagements of medium-to-high complexity. He/she may be working in on multiple engagements, or be dedicated to one particular customer or project for a specific duration.

He/she focuses on SOAR deployments and integration projects. Experience in the security arena – such as SOAR/SIEM implementations, software development, security operation center, or security analyst groups – would be a strong advantage.

Development work – such as connectors/plug-ins or playbooks creation – is required as part of integration and customization activities. A good understanding of programming concepts and tools, and being proficient in Python scripting language is a must.

Besides the technical skills and experience mentioned above, the position requires a team player with very good written and verbal communication skills who follows a structured approach for scoping, designing, developing, validating, and implementing a solution.

Experience in cybersecurity product development or integration with other vendor solutions (e.g. Splunk™, Demisto™,QRadar™) would be a plus.

Responsibilities:

The Professional Services Consultant:

• Develops a clear overall understanding of the customer engagement; namely the objectives, project scope, business, and technical requirements, as well as DevOps customization requirements.
• Participates in design or scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers’ requirements.
• Drives and takes an active role in the various phases of a typical project delivery (e.g. design, development, testing and validation, implementation, and customization).
• Develops project-related documents (e.g. architecture document, operations guides)
• Assists customers through the rollout of the proposed solution.
• Performs knowledge transfer sessions for customers’ staff.
• Completes and submits internal required administrative tasks (e.g. timesheets, project reports).
• Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for SOAR and DevOps activities (e.g. language, framework, standards), Fortinet security solutions, technologies, , products and services.

Requirements:

General

• Development skills and experience following industry-standard development methodologies.
• Experience in Customer-facing roles.
• Very good presentation and technical documentation skills.
• Ability to adapt seamlessly to shifting priorities, demands, and timelines. Flexible working hours.
• Positive customer service attitude with very good soft skills.
• Strong commitment and self-driven individual.
• Ability to work independently and to collaborate with cross-functional teams.
• Ability and desire to learn new languages and technologies.
• Proficient in exploring, and integrating new technologies, programming languages, or frameworks.
• Working understanding of common network topologies and hardware such as firewalls, load balancers.
• Fundamental knowledge of HTTP, SQL, IP/TCP/UDP, SSL, DNS, and other common Internet protocols.
• Fundamental knowledge of security threats (e.g. phishing, MITM, SQL Injection, DoS, CVE).
• Hands-on experience in building, administering, and maintaining servers.
• Travel (up to 25%).

Programming and Scripting

• Strong experience in software programming and development, including scripting.
  Strongly recommended: Python, Java, PHP, Bash.
• Experience in API integration, HTTP protocol, mail systems (SMTP or Exchange), and Linux systems.
• Experience in industry-standard common continuous integration/automation tools and frameworks. E.g. Ansible, Terraform, YML, Jinja, GitLab, Jenkins, or Buddy.
• Development of projects related to network/infrastructure and automation (e.g. ZTP, mass roll-out).
• Experience with at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).

Optional

The following experience would be desired or seen as a plus:

• Incident response, intrusion prevention experience as part of a SOC or security analyst team.
• Familiar with security elements such as IDS/IPS, EDR, SIEM or SOAR systems.
• Exposure to Fortinet products.
• Understanding of security and compliance requirements such as NIST or ISO2701/2702.

Education

• Bachelor’s Degree in technical or management discipline and/or equivalent extensive work-related experience.

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