ECCO Gulf WLL Qatar Jobs 2023 – Apply for Latest Jobs in ECCO Gulf WLL Careers Portal

IT Services & Maintenance Manager
Responsibilities

Delivery of IT Support & Services across the operations and maintenance contracts, including Roadside, Back Office, Customer Service Centers, Telephony and Enforcement solutions.
Identify service risks and associated mitigation plans.
Manage a team of 08 persons + partners/ subcontractors.
Implementation and enforcement of the health and safety rules and processes
Maintain relationship with customers and/or Operations.
Owning and reviewing project expenditure, operations and maintenance costs and budgets.
Engages with internal and external support/delivery units to ensure seamless
delivery of services to the client.
Ensuring that any activity (e.g. incident, escalation, change of scope, patching schedule, test,
CCB, asset management, license management) is as per SOP, documented and tracked.
Responsible for all systems, applications, security, network and monitoring tools configurations within the projects and live operational contracts.
Accountable for the Governance and Compliance in the capability units deploying standard
processes and procedures that meet our obligations.
Setup and maintain documentation that provides guidelines regarding maintenance tasks,
policies and procedures.
Education and Experiences :

Bachelor’s or Masters degree from Western University (European Countries)
Minimum of 5-10 years’ technical experience with:
o Microsoft environment (virtualization, high availability solution) and networking,
TCP/IP PC and Microsoft Windows maintenance and troubleshooting, MS SQL
Server Administration
o Database and SQL
o LAN, WAN, wireless, and network routing
o System solution support
o Customer service & support relationship (including on-call activities)
CCNA and/or MCSE certifications are desirable
Certification is a desirable: MCTS, MCITP, MVP
MS SQL Server administrator
ITIL v3 processes/disciplines certification
PMP Certifications
A good understanding and knowledge of:
o Project management skills e.g. Prince2, APM
o Cisco/Network skills
o MS Domains / Active Directory / DHCP / GPO
Job Prerequisites

• Pre-sales skills (technical and commercial preparation of amendment offers, taking part in bidding for tenders)
• Project / Project team management (planning, workload schedule, team leading)
• Ability to conduct meetings (preparation, organization, minutes, action plan)
• Ability to manage one or more subcontractors, suppliers or partners, in Qatar and abroad.
• Ability to take part to technical activities and in the Duty Schedule
• Ability to organize and control the activity (allocating tasks, arbitrating and setting priorities, reporting, etc.)
• Software, hardware or system architecture & specifications

Knowledge
• Project management methods
• Risk management
• Quality methods and tools
• English is essential
• Budget management
• Contract analysis

Recruitment Specialist
RECRUITMENT SPECIALIST
REQUIREMENTS AND QUALIFICATIONS:

·· Sourcing and reaching out qualified candidates for current open roles.
· Screen resumes and job applications.
· Conduct initial phone screens to create shortlists of qualified candidates.
· Conducting initial candidates interview for shortlisting before sending to the client for final selection.
· Track hiring metrics including time-to-hire, time-to-fill and source of hire.
· Interviewing candidates on the shortlist and maintaining a database on employees for future vacancies.
· Craft job descriptions and post job ads on various channels.
· Mediating between candidates and hiring managers.
· Measuring the results of candidate interviews and job placements using hiring metrics software.

Requirement and Skills:

· 2 – 3 Years of experience as recruitment specialist/recruiter.
· Experience in sourcing techniques on social media and knows how to hunt a specific candidate.
· Strong Interpersonal skills.
· Excellent in written and verbal communication skills.
· 3 Years of Experience in recruiting BPO Positions (Call Centre Agents) Specially in Qatar local market.
· The ability to work within a team and to coordinate team activities.
· Excellent analytical skills to examine resumes and find the best-suited candidates.
· Strong negotiation skills when discussing terms and conditions of employment.
· In-depth knowledge of hiring strategies, labor laws, and employment equity.
· Must be Arab national (Male candidate is preferred).

IT Services & Maintenance Manager
Responsibilities

Delivery of IT Support & Services across the operations and maintenance contracts, including Roadside, Back Office, Customer Service Centers, Telephony and Enforcement solutions.
Identify service risks and associated mitigation plans.
Manage a team of 08 persons + partners/ subcontractors.
Implementation and enforcement of the health and safety rules and processes
Maintain relationship with customers and/or Operations.
Owning and reviewing project expenditure, operations and maintenance costs and budgets.
Engages with internal and external support/delivery units to ensure seamless
delivery of services to the client.
Ensuring that any activity (e.g. incident, escalation, change of scope, patching schedule, test,
CCB, asset management, license management) is as per SOP, documented and tracked.
Responsible for all systems, applications, security, network and monitoring tools configurations within the projects and live operational contracts.
Accountable for the Governance and Compliance in the capability units deploying standard
processes and procedures that meet our obligations.
Setup and maintain documentation that provides guidelines regarding maintenance tasks,
policies and procedures.
Education and Experiences :

Bachelor’s or Masters degree from Western University (European Countries)
Minimum of 5-10 years’ technical experience with:
o Microsoft environment (virtualization, high availability solution) and networking,
TCP/IP PC and Microsoft Windows maintenance and troubleshooting, MS SQL
Server Administration
o Database and SQL
o LAN, WAN, wireless, and network routing
o System solution support
o Customer service & support relationship (including on-call activities)
CCNA and/or MCSE certifications are desirable
Certification is a desirable: MCTS, MCITP, MVP
MS SQL Server administrator
ITIL v3 processes/disciplines certification
PMP Certifications
A good understanding and knowledge of:
o Project management skills e.g. Prince2, APM
o Cisco/Network skills
o MS Domains / Active Directory / DHCP / GPO
Job Prerequisites

• Pre-sales skills (technical and commercial preparation of amendment offers, taking part in bidding for tenders)
• Project / Project team management (planning, workload schedule, team leading)
• Ability to conduct meetings (preparation, organization, minutes, action plan)
• Ability to manage one or more subcontractors, suppliers or partners, in Qatar and abroad.
• Ability to take part to technical activities and in the Duty Schedule
• Ability to organize and control the activity (allocating tasks, arbitrating and setting priorities, reporting, etc.)
• Software, hardware or system architecture & specifications

Knowledge
• Project management methods
• Risk management
• Quality methods and tools
• English is essential
• Budget management
• Contract analysis

Business Consultant
Collecting data, Sourcing missing data
Organising data into usable formats
Developing, implementing and maintaining databases and Assessing quality of data and removing or cleaning data
Preparing reports for executive and project teams
Coordinating / Follow up with each project management.

REQUIREMENTS AND QUALIFICATIONS

· Bachelor’s degree in business, marketing, or related field.
· 2 – 3 years of professional experience.
· Excellent verbal and written communication skills.
· Ability to prioritize and manage workload.
· Ability to work independently and as part of a team.
· Proficient in Microsoft Word, Excel, and PowerPoint
· Bilingual (Arab National)

• Bilingual – Must be Excellent in in English and Arabic
• Patience & Confident
• Previous experience & awareness
• Minimum 1 year Call Center/Customer Service
• Clear & Effective Communication
• Basic Writing Skills (Grammar, punctuation and spelling)
• Ability to type 25 wpm .